Return and refund policy
You have a “withdrawal period” of 15 days during which you can return a product or your entire order. This withdrawal period begins the day you receive your order. Once shipped, we cannot cancel the shipment and you will be responsible for the postage costs of returning the order to us.
If your goods are faulty on delivery please contact us immediately at " au.shop.info@gmail.com " and return the order with receipt for a full refund, we will cover the postage costs in the case of faulty goods uniquely.
Attention ! The goods must be returned unworn , in their original packaging and in perfect condition .
Earrings can only be returned if they have not been tried on and are in their original packaging .
Once we receive the return, it will be carefully inspected and we will contact you to issue a refund.
Note:
We cannot exchange or refund items that have tarnished due to normal wear and tear , we cannot exchange items damaged by excessive wear or careless storage , please use the boxes provided to protect the jewelry.
If your jewelry has a defect not caused by normal wear and tear within 30 days, we will examine the item and cover the return shipping costs and issue an exchange or refund. Outside of this deadline, all exchanges or refunds will be void . This does not affect your statutory rights. If you notice a defect, you must contact us and return the item immediately .
Some jewelry may be more susceptible to damage than others, particularly those with pearls or mother-of-pearl , so extra care should be taken with these pieces.